Since the recent IE fix I’ve had an issue with OneNote 2010 not syncing with OneDrive (formally SkyDrive). It would say I needed a password to connect and when I would try to sign in it would come back with: “We can’t sign you in because the network isn’t available. Make sure your computer is connected to the Internet and try again.”
Everything else was working – OneDrive was syncing. Most of the posts I came across on the net searching for a solution suggested proxy issue. I was able to access OneDrive and my OneNote folders online so figured it wasn’t a proxy issue.
Since the failure occurred when trying to sign into Windows Live, decided it might be an issue with the Windows Live ID credential store by Windows – turns out I was right. By deleting the stored credentials I was able to get OneNote syncing again.
To delete the credentials:
- Close all Office Applications and logout of Windows Live/SkyDrive/OneDrive
- Open the Control Panel and click on Credential Manager
- Remove the Windows Live ID credentials (click on the dropdown icon and select Remove from Vault)
- Remove the “Virtualapp/Didlogical” credentials (again click on the dropdown icon and select Remove from Vault)
(The Virtualapp/Didlogical is a credential stored when you use any Windows Live product or other Microsoft service…)
Once deleting the credentials, OneNote was able to connect with OneDrive and sync the notebooks.
Update 5/10: Issue returned today. Starting to wonder if it is a conflict with the OneDrive credential. Only seems to work if I disable OneDrive and then clear the credentials.
Update 5/11: Issue persists everytime OneNote is opened. Finally found a MS KB on this. Simply uninstalling the old Windows Live Essentials and then clearing the credentials seems to have finally done the trick.