OneNote 2010 not syncing with SkyDrive Fix

Since the recent IE fix I’ve had an issue with OneNote 2010 not syncing with OneDrive (formally SkyDrive). It would say I needed a password to connect and when I would try to sign in it would come back with: “We can’t sign you in because the network isn’t available. Make sure your computer is connected to the Internet and try again.”

Everything else was working – OneDrive was syncing. Most of the posts I came across on the net searching for a solution suggested proxy issue. I was able to access OneDrive and my OneNote folders online so figured it wasn’t a proxy issue.

Since the failure occurred when trying to sign into Windows Live, decided it might be an issue with the Windows Live ID credential store by Windows – turns out I was right. By deleting the stored credentials I was able to get OneNote syncing again.

To delete the credentials:

  1. Close all Office Applications and logout of Windows Live/SkyDrive/OneDrive
  2. Open the Control Panel and click on Credential Manager
  3. Remove the Windows Live ID credentials (click on the dropdown icon and select Remove from Vault)
  4. Remove the “Virtualapp/Didlogical” credentials (again click on the dropdown icon and select Remove from Vault)

(The Virtualapp/Didlogical is a credential stored when you use any Windows Live product or other Microsoft service…)

Once deleting the credentials, OneNote was able to connect with OneDrive and sync the notebooks.sync

Update 5/10: Issue returned today. Starting to wonder if it is a conflict with the OneDrive credential. Only seems to work if I disable OneDrive and then clear the credentials.

Update 5/11: Issue persists everytime OneNote is opened. Finally found a MS KB on this. Simply uninstalling the old Windows Live Essentials and then clearing the credentials seems to have finally done the trick.

8 Responses to “OneNote 2010 not syncing with SkyDrive Fix”

  1. Johnathan Mantey says:

    Thank you for tracking this down and posting it!

    I ran Windows Update on my Win 7 machine, and the problem persisted. Removal of the Windows Essentials 2012, and the cached credentials cleaned the problem. None of the other links I followed were contemporary enough to solve the problem.

    • Connie says:

      Glad to hear this has worked for someone else!

      Uninstalling Windows Live Essentials and then clearing the credentials cache seems to be the full solution. Mine has worked for a couple days now with no issues. Apparently there is no need to reinstall Windows Live Essentials at all…

  2. David Wilkinson says:

    Wow – it now works. I’ve been trying to fix this for about 2 years now!
    Clearing the credentials works for about a couple of weeks for me, and then fails again.
    The fix you found in this KB has been working for some time now.
    Many thanks for posting this.

  3. andres solis says:

    do you have the KB number?
    i cant find it on MS

  4. Phil says:

    This worked like a charm. Thanks
    A few things:
    I noticed that I had to log back into OneDrive with IE 1st.
    When I re-opened OneNote afterwards, I got the message that OneNote needs a password to sync.
    Once I clicked on the message, I got the prompt, entered the pwd, & it sync just fine.

  5. olive says:

    how do you do this on a mac?? it doesn’t work i need help

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